Returns

Our Return Policy

UPDATE: Due to COVID-19 pandemic, we are currently suspending all returns out of an abundance of caution for the safety of our employees and customers. Thank you for understanding.

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Salaam Nutritionals will accept return requests for items that are unopened, unused, with the original protective sealing still intact. The product(s) must be in their original packaging, and in the same condition, it was received.

If you wish to return your item, we must receive your request within 14 days of the date you received your item. Please send us an email at info@salaamnutritionals.com for return shipping address and information.

Subscription Cancellations 

All customers have access to their account profiles which they can log into and pause or cancel their subscription orders. It is their responsibility to cancel all orders BEFORE they are shipped, once a label has generated no cancellations or refunds will be accepted. Their subscriptions will be cancelled for the following month. 

Returning an Order

While Salaam Nutritionals does not charge any return or restocking fees, we are not responsible for the cost of any return shipping. To return your merchandise using your own trackable and insured shipping method, please email info@salaamnutritionals.com for return shipping address and information. Once you hear from us you may return your merchandise and include your name and order number in your package. Once we receive it and ensure it’s unopened and not tampered with, we will promptly process a refund.

Refunds will be refunded to your original method of payment; please allow up to 7 business days for the refund to appear back on your account.

Please note:
Salaam Nutritionals is not responsible for any lost or stolen items. Please double check your address before submitting your order as we will not be responsible for reshipping orders with invalid/incorrect shipping address. There will be a $7.99 charge for all reship's [due to incorrect address provided at the time of initial order] for all domestic orders. There will be $19.99 recharge for all Canada and $24.99 recharge for all other international orders. All prices in USD.